FAQ
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We've compiled a list of frequently asked questions about MIKOY. If you don't find the answer you're looking for here, please don't hesitate to contact us.
PRODUCTS
Q1: What is the delivery time for MIKOY?
From Polish warehouse to EU countries, from Mexican warehouse to Mexico: express delivery 3-7 working days
From China to EU or USA:
Express 10-15 working days
Q2: Does MIKOY offer a customized service?
MIKOY only customizes flight cases with logos for more than 10 cases at an additional cost per case.
Q3: Is the link price different from the actual price?
The link contains multiple products and accessories. Please refer to the final price you choose.
Q4: Payment and Taxes
Payment can be made by PayPal, credit card and bank wire transfer.
Orders shipped from China via courier are subject to tax.
After-Sale Service
Q1: How to track my order?
Track your order with tracking number here: https://www.17track.net/en
And check the tracking order for your reference.
Q2: How to Refund/Return/Exchange?
Please check MIKOY Return & Exhange Policy here: https://mikoylight.com/pages/returns-refunds
Q3: What’s warranty for MIKOY?
MIKOY Products= 1-year (365 days) Limited Warranty (excluding batteries which have a 180 day limited warranty).