Shipping Policy
SHOPPING GUIDE
The shipping policy below is for reference only. Please contact us directly if you have any questions or concerns.
Shipping Cost& Time
We offer free shipping for most of the countries. Shipments to certain areas are temporarily unavailable. Please note that we do not cover remote area surcharges.
Orders will be shipped within2-3 business days after the payment is successfully processed. We will update the tracking number and the shipping information on the website after the package is dispatched.
The TAX is not included in the product price. The customers need to pay the tax if they are required. If the items are shipped from Polish warehouse or Mexican warehouse, they will not be charged the tax.
By the way, we do not ship to APO address (armed forces postal office).
Order Cancellation
Please Contact Us First Before Canceling The Order.
1) Customers can cancel the order and require a refund before the product is shipped or produced.
2) Order cancellation is not available after the product is shipped. If customers insist on canceling the order, they are responsible for all the fees generated from sending the package back to our warehouse.
Delivery Address
A correct and complete address is necessary for delivery. Once your order is ready for shipment or has been shipped, the delivery address can NOT be changed.
If the package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you immediately to change the address. In this case, the customer is responsible for the shipping fee for the re-shipped package.
A valid telephone number is necessary for the delivery address.
Shipping time
Timeliness:
From China to EU or US:
By express(DHL, UPS, FEDEX，etc): 5-15 days(working day)
From China to east Asia/southeast Asia countries:
By express(DHL, UPS, FEDEX，etc): 5-15 days(working day)
From China to Russia/middle Asia countries:
By express(DHL, UPS, FEDEX，etc): 5-15 days(working day)
From China to Africa/Latin America countries:
By express(DHL, UPS, FEDEX，etc): 10-15 days(working day)
From China to Australia/Oceania countries:
By express(DHL, UPS, FEDEX，etc): 5-15 days(working day)
Tracking Websites
DHL parcel: To track your package, please visit https://www.dhl.com/en/express/tracking.html
UPS parcels: To track your package, please visit http://www.ups.com/
FedEx parcels: To track your package, please visit http://www.fedex.com/